Terms & Conditions

Last Updated: August 21, 2026

Welcome to MatrixGearco.

These Terms & Conditions ("Terms") govern your access to and use of the MatrixGearco website and your purchase of products through our online store.

By accessing our website or placing an order, you acknowledge that you have read and agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About MatrixGearco

MatrixGearco is an online retail brand operated from Brazil and offering technology products and accessories to customers, including customers located in the United States.

Operator: Francisco Inacio

Country of Operation: Brazil

Customer Support Email: contact@matrixgearco.com

MatrixGearco is the commercial brand used for this online store.

Nothing on this website should be interpreted as a representation that MatrixGearco is a company incorporated or registered in the United States unless expressly stated otherwise.

2. Use of the Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

Violate any applicable law or regulation;
Commit fraud or engage in deceptive activity;
Attempt to gain unauthorized access to our website or systems;
Interfere with the security or operation of the website;
Upload malicious software, viruses, or harmful code;
Use automated systems to improperly access or collect website information;
Misrepresent your identity or affiliation;
Abuse our customer service or order systems.

We reserve the right to restrict access to the website where permitted by applicable law if we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.

However, product colors, packaging, dimensions, appearance, specifications, and other characteristics may vary slightly from photographs or descriptions displayed online.

We reserve the right to correct typographical errors, inaccuracies, omissions, or outdated information when identified.

Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be excluded or limited.

4. Product Availability

Product availability may change without notice.

If a product becomes unavailable after you place an order, we may contact you regarding the order or cancel the affected order where permitted by applicable law.

If we cancel an order after payment has been received, we will provide the applicable refund.

5. Prices, Taxes, and Charges

Prices displayed on our website may change at any time.

The price applicable to your purchase is the price displayed during checkout, subject to correction of obvious pricing errors.

Shipping charges and applicable taxes or other charges, when applicable, will be displayed during checkout or otherwise communicated to you before completion of the purchase.

Because MatrixGearco operates from Brazil and may sell products to customers in other countries, additional customs duties, import taxes, or other governmental charges may apply depending on the destination and the applicable rules.

Where such charges are not included in the purchase price or explicitly stated as being collected by MatrixGearco, the customer may be responsible for them.

6. Orders and Order Acceptance

When you submit an order, you are making an offer to purchase the products selected during checkout.

After submitting your order, you may receive an order confirmation email.

An order confirmation does not prevent us from cancelling an order where cancellation is permitted under these Terms or applicable law.

We may refuse or cancel an order where permitted by applicable law, including circumstances involving:

Product availability problems;
Pricing or listing errors;
Incorrect customer information;
Suspected fraudulent or unauthorized transactions;
Shipping restrictions;
Fulfillment or supplier problems; or
Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will refund the applicable amount paid for the cancelled order or item.

7. Payment

Payment must be completed using an available payment method displayed during checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payment transactions may be processed by third-party payment providers.

For security reasons, MatrixGearco will not ask customers to send complete payment card numbers, security codes, passwords, or similar sensitive payment credentials by email.

8. Shipping and Delivery

Shipping information, processing times, and estimated delivery information are described in our Shipping Policy.

Any shipping or delivery timeframe displayed on our website must be understood as an estimate unless we expressly state that a specific delivery date or timeframe is guaranteed.

We will not intentionally advertise a shipping timeframe unless we have a reasonable basis to believe that the order can be shipped within the advertised timeframe.

For orders placed by customers in the United States, applicable U.S. consumer protection requirements concerning Internet orders and shipping delays may apply.

If we become unable to ship an order within the applicable promised timeframe, we will provide the customer with the notice and options required by applicable law, which may include the option to consent to a delay or cancel the order and receive a prompt refund.

For additional information, please review our Shipping Policy.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error in your shipping information, contact us immediately at:

contact@matrixgearco.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

10. International Shipping and Customs

Orders shipped internationally may be subject to customs procedures, import duties, taxes, fees, or other requirements imposed by the destination country.

These charges may vary depending on the destination, product, declared value, and applicable regulations.

Unless expressly stated otherwise at checkout, MatrixGearco does not guarantee that customs duties, import taxes, or other governmental charges are included in the product price or shipping price.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs processing may also affect delivery times.

11. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Eligible products may be returned within the return period stated in our Returns & Refunds Policy, subject to the conditions described in that policy.

Customers should contact us before sending any product back.

Please review our complete Returns & Refunds Policy for information about:

Return eligibility;
Return procedures;
Damaged or defective products;
Incorrect products;
Refunds;
Exchanges; and
Applicable exclusions.

Nothing in our Returns & Refunds Policy is intended to restrict consumer rights that cannot legally be restricted.

12. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at:

contact@matrixgearco.com

Please provide your order number and photographs or video showing the issue when reasonably requested.

We will review the situation and provide the appropriate resolution in accordance with our policies and applicable law.

13. Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty.

Where a manufacturer's warranty applies, the applicable warranty terms provided by the manufacturer will govern the scope and duration of that warranty.

Nothing in these Terms is intended to exclude or limit warranties or consumer rights that cannot legally be excluded or limited.

14. Intellectual Property

All content appearing on the MatrixGearco website, including logos, trademarks, graphics, text, photographs, product images, website design, icons, and other materials owned or licensed by MatrixGearco is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written authorization, except where permitted by law.

15. Third-Party Services

Our website may use third-party services, including payment processors, shipping carriers, fulfillment providers, technology providers, analytics services, advertising platforms, and other service providers.

Those third parties may have their own terms, policies, and privacy practices.

Our use of third-party services does not transfer our responsibilities to our customers where applicable law requires us to remain responsible.

16. Website Availability

We work to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free of errors.

The website may occasionally be unavailable because of maintenance, technical problems, security incidents, third-party service interruptions, or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MatrixGearco will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to waive mandatory consumer protections or other rights that cannot legally be waived.

18. Consumer Protection Rights

Nothing in these Terms is intended to waive, eliminate, or restrict any consumer rights or legal protections that cannot legally be waived, eliminated, or restricted.

If mandatory consumer protection laws apply to your purchase, those laws will apply to the extent required.

19. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

MatrixGearco may collect and process information necessary to operate the website, process orders, provide customer support, fulfill purchases, communicate with customers, prevent fraud, and comply with legal obligations.

Personal information will be handled in accordance with applicable privacy and data protection laws.

For customers and operations subject to Brazilian law, applicable requirements of Brazil's General Data Protection Law (LGPD) will be observed.

Please review our Privacy Policy for more information about the collection, use, sharing, storage, and protection of personal information.

20. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date displayed at the top of this page.

Updated Terms will apply from the effective date stated in the updated version, subject to applicable law.

21. Governing Law

These Terms are governed by the laws applicable to the operation of MatrixGearco from Brazil, except to the extent that mandatory consumer protection laws require otherwise.

Nothing in this section is intended to deprive consumers of protections provided by mandatory laws applicable to their transaction.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the terms governing your use of the MatrixGearco website and your purchases through our online store, except where additional terms are expressly provided for a particular product or transaction.

24. Contact Us

If you have questions about these Terms, please contact us:

MatrixGearco