Returns & Refunds Policy

                                                                 Last Updated: August 21, 2026

​

​

​

At MatrixGearCo, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the policy below before submitting your request.

1. Return Period

You may request a return within 7 calendar days from the date your order is delivered.

The return period begins on the date the carrier's tracking information shows the order as delivered.

After the 7-day return period has expired, we generally cannot accept returns for reasons such as a change of mind, incorrect purchase, or no longer wanting the item, except where otherwise required by applicable law.

2. Eligibility for Returns

To be eligible for a return, the item should:

• Be returned within the applicable 7-day return period.

• Be in its original condition, to the extent reasonably possible.

• Include the original packaging, accessories, manuals, and other components supplied with the product, when applicable.

• Not show damage caused by misuse, abuse, alteration, improper installation, or improper handling.

We may inspect returned merchandise before issuing a refund.

A return may be denied when the product has been materially damaged or altered after delivery, except where applicable law provides otherwise.

3. Change of Mind Returns

If you simply change your mind about your purchase, order the wrong item, or decide that you no longer want the product, you may request a return within the 7-day return period, provided the item meets the return conditions described above.

Unless otherwise required by applicable law, return shipping costs for a change-of-mind return are the customer's responsibility.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.

4. Damaged Items

If your item arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number.

• A description of the damage.

• Clear photographs of the product.

• Photographs of the packaging, when applicable.

Do not send a damaged item back before receiving return instructions from MatrixGearCo.

We will review the situation and, where appropriate, provide a replacement, repair, refund, or another appropriate resolution in accordance with applicable law and the circumstances of the order.

5. Defective or Incorrect Items

If you receive an item that is defective, materially different from the item described, or different from what you ordered, please contact us as soon as reasonably possible.

These situations are handled separately from ordinary change-of-mind returns. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

6. How to Request a Return

To request a return, contact our customer support team and provide:

• Your full name.

• Order number.

• Email address used for the purchase.

• Reason for the return.

• Photos or other information when requested.

Please do not ship an item to a return address without first receiving authorization and instructions from MatrixGearCo.

Unauthorized returns may cause delays in processing.

7. Return Shipping

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

If the return is due to an error on our part, such as receiving the wrong item, or due to an eligible defective or damaged product, MatrixGearCo will determine the appropriate return-shipping arrangement based on the circumstances and applicable law.

8. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

MatrixGearCo does not control the processing time of your bank or payment provider.

9. Partial or Reduced Refunds

Where permitted by applicable law, a refund may be reduced or denied if an item has been returned in a condition that is materially worse than when it was delivered due to misuse, damage, alteration, or other handling beyond what is reasonably necessary to inspect the product.

We will not use this provision to exclude rights that cannot legally be excluded.

10. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including products that:

• Have been customized or made specifically for the customer.

• Cannot legally or reasonably be returned due to their nature.

• Have been materially damaged or altered after delivery.

• Are specifically identified as non-returnable before purchase.

Any product-specific return restriction will be disclosed before purchase where required.

11. Order Cancellation Before Shipment

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that a cancellation will be possible after an order has entered processing or has been shipped.

If an order cannot be cancelled before shipment, you may need to follow the applicable return procedure after delivery.

Nothing in this section limits any cancellation or refund rights required by applicable law.

12. Shipping Delays and Unavailable Merchandise

MatrixGearCo makes reasonable efforts to ship orders within the shipping timeframe stated on the website.

We do not intentionally advertise shipping times that we do not reasonably expect to meet.

If circumstances arise that prevent an order from being shipped within the applicable promised timeframe, we will handle the situation in accordance with applicable law, including providing any required notice, cancellation option, or refund.

13. Exchanges

Unless otherwise stated on the product page, we do not guarantee direct exchanges.

If you need a different product, size, model, or variation, you may request a return when eligible and place a new order.

Defective, damaged, or incorrect items will be handled separately.

14. Store Credit

Unless required or agreed otherwise, refunds will be issued to the original payment method rather than as store credit.

We will not substitute store credit for a refund when applicable law requires a monetary refund.

15. Fraudulent or Abusive Return Activity

MatrixGearCo reserves the right to investigate return requests that appear fraudulent, abusive, or inconsistent with the normal use of this policy.

This provision does not limit any legitimate consumer rights or remedies provided by applicable law.

16. Changes to This Policy

MatrixGearCo may update this Returns & Refunds Policy from time to time.

The version published on this page will identify the date it was last updated.

Changes will not be used to improperly remove rights that already apply to an order under applicable law.

17. Your Legal Rights

This policy describes MatrixGearCo's standard return and refund procedures.

Nothing in this policy is intended to waive, exclude, restrict, or replace any consumer rights, warranties, remedies, or protections that cannot legally be waived, excluded, or restricted under applicable federal, state, or local law.

If applicable law provides you with rights that are more favorable than the terms described in this policy, those legal rights will apply.

18. Contact Us

If you have questions about a return or refund, please contact MatrixGearCo through the customer support contact information provided on our website.

Please include your order number whenever possible so that we can assist you more efficiently.