Shipping Policy

Order Processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on the product, supplier, inventory location, order volume, and other factors.

The applicable estimated processing and delivery information will be provided on the product page, during checkout, or in your order confirmation when available.

Estimated Delivery Times

Delivery times may vary depending on the product, destination, shipping method, carrier, and other factors.

Any delivery timeframe displayed on our website or provided during checkout is an estimated delivery timeframe, not a guaranteed delivery date, unless a specific delivery guarantee is expressly stated.

Shipping Confirmation & Tracking

When your order ships, you may receive a shipping confirmation email containing available tracking information.

Please allow some time for tracking information to become active after the carrier receives the shipment.

Shipping Delays

Although we work with our fulfillment and shipping partners to process orders efficiently, unexpected delays may occur due to carrier operations, weather, holidays, transportation issues, customs processing, or other circumstances outside our reasonable control.

If we determine that your order cannot be shipped within the applicable promised timeframe, we will provide the options required by applicable law, including cancellation and refund rights where applicable.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us immediately at:

contact@matrixgearco.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost, Stolen, or Misdelivered Packages

If tracking shows that your package was delivered but you cannot locate it, please first check around your property, mailbox, front door, garage, leasing office, household members, and other possible delivery locations.

We also recommend contacting the carrier for additional delivery information.

If you still cannot locate your package, contact us at contact@matrixgearco.com with your order number and tracking information so we can review the situation.

Free Shipping

If a free-shipping promotion is displayed on our website, the specific eligibility requirements, order minimums, exclusions, and eligible destinations applicable to that promotion will apply.

Questions About Shipping?

Contact our support team:       contact@matrixgearco.com

Please include your order number whenever possible.

 

 

MatrixGearco — Smart Tech. Better Living.