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Privacy Policy
Last Updated: August 21, 2026
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At MatrixGearco, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, how we protect it, and the choices and rights that may be available to you.
MatrixGearco operates from Brazil and may serve customers located in the United States and other countries.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
The MatrixGearco online store is operated from Brazil by:
Operator: Francisco Inacio
Country of Operation: Brazil
Email: contact@matrixgearco.com
MatrixGearco is the commercial brand used for this online store.
2. Information We May Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information You Provide Directly
When you place an order, contact us, create an account, subscribe to communications, or use certain website features, we may collect information such as:
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Full name
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Email address
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Telephone number, when provided
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Billing information
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Shipping address
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Order information
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Customer service communications
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Information you provide when requesting a return, refund, replacement, or support
Payment Information
Payments may be processed by third-party payment providers.
We generally do not need to receive or store your complete payment card information ourselves.
Payment providers may independently collect and process payment information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Approximate location information derived from IP address
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Pages viewed
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Links or buttons interacted with
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Referring website
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Date and time of website activity
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Website usage and diagnostic information
The specific information collected may depend on the technologies and services used on our website.
3. How We Collect Information
We may collect personal information through:
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Our website
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Checkout and order forms
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Customer service communications
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Email communications
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Cookies and similar technologies
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Payment providers
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Shipping and fulfillment providers
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Advertising and analytics providers
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Other service providers that support our business
4. How We Use Personal Information
We may use personal information for legitimate business and operational purposes, including:
Processing Orders
To process purchases, payments, shipping, returns, refunds, and customer requests.
Customer Support
To respond to questions, resolve problems, communicate about orders, and provide customer service.
Shipping and Fulfillment
To provide shipping information to carriers, fulfillment providers, suppliers, and other service providers when necessary to fulfill an order.
Website Operation
To operate, maintain, troubleshoot, improve, and secure our website.
Fraud Prevention and Security
To detect, prevent, investigate, and respond to fraud, unauthorized transactions, security incidents, and other misuse.
Communications
To send transactional communications such as order confirmations, shipping updates, service messages, and other communications related to your purchases.
Where permitted by applicable law, we may also send promotional communications.
You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the communication or by contacting us.
Analytics and Improvement
To understand how visitors use our website, measure performance, improve our products and services, and develop a better shopping experience.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and lawful governmental requests.
5. Legal Bases for Processing
Where the Brazilian General Data Protection Law (LGPD) applies, we may process personal information based on applicable legal bases, including, depending on the circumstances:
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Performance of a contract or steps related to a contract;
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Compliance with legal or regulatory obligations;
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Exercise of rights in legal or administrative proceedings;
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Legitimate interests, where permitted and appropriate;
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Consent, where required or relied upon.
The applicable legal basis depends on the purpose and circumstances of each processing activity.
6. Cookies and Similar Technologies
We may use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate our website and understand how visitors interact with it.
These technologies may be used for purposes such as:
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Keeping the website functioning;
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Remembering preferences;
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Understanding website traffic;
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Measuring advertising performance;
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Improving website functionality;
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Detecting fraud and security issues.
Some third-party services used on our website may place their own cookies or similar technologies.
You may be able to manage cookies through your browser settings and, where available, through our website's cookie controls.
Disabling certain cookies may affect website functionality.
7. How We Share Personal Information
We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide our services.
These parties may include:
Payment Providers
Used to process payments and prevent fraudulent transactions.
Shipping and Fulfillment Providers
Used to process, prepare, track, and deliver orders.
Technology Providers
Used to host, maintain, secure, and operate our website and related systems.
Analytics Providers
Used to understand website usage and improve our services.
Advertising and Marketing Providers
Where applicable, used to measure advertising campaigns, deliver marketing, or understand the effectiveness of our advertising.
Customer Support Providers
Used to help us communicate with customers and manage support requests.
Professional Advisors
We may share information with professional advisors, such as lawyers, accountants, or other service providers, where reasonably necessary.
Government Authorities and Legal Parties
We may disclose information when required or permitted by applicable law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, property, or security.
8. Dropshipping and Order Fulfillment
Because MatrixGearco may use third-party suppliers and fulfillment partners, information necessary to fulfill an order may be shared with those providers.
Depending on the order and fulfillment arrangement, this may include:
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Customer name
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Shipping address
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Contact information
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Order details
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Product information
We share only information reasonably necessary for the applicable fulfillment purpose.
9. International Data Transfers
Because MatrixGearco operates from Brazil and may use service providers located in other countries, personal information may be processed or transferred internationally.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
10. How We Protect Personal Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, storage system, or internet connection can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of personal information.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
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Provide products and services;
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Maintain business and transaction records;
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Resolve disputes;
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Prevent fraud;
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Comply with legal obligations;
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Enforce agreements; and
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Protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably necessary and no legal obligation requires continued retention, we will take appropriate steps to delete, anonymize, or otherwise dispose of it, where applicable.
12. Your Privacy Rights Under the LGPD
Where the LGPD applies, you may have rights regarding your personal information, including:
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Confirmation of whether your personal information is being processed;
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Access to your personal information;
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Correction of incomplete, inaccurate, or outdated information;
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Request for anonymization, blocking, or deletion in situations provided by law;
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Information about public and private entities with which your information has been shared;
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Information about the possibility of refusing consent and the consequences of doing so, where consent is applicable;
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Revocation of consent where processing is based on consent;
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Other rights provided by applicable law.
Some rights are subject to legal exceptions and limitations.
The ANPD identifies these and other rights for Brazilian data subjects under the LGPD.
13. How to Exercise Your Privacy Rights
To make a privacy request, contact:
Please describe the request clearly and provide enough information for us to understand and, where necessary, verify the request.
We may request additional information when reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
We will handle requests in accordance with applicable law.
14. California Privacy Rights
Certain California privacy laws provide rights to California residents when the applicable legal requirements are met.
Depending on whether MatrixGearco is subject to the California Consumer Privacy Act (CCPA), eligible California consumers may have rights that include:
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The right to know about certain personal information collected, used, or disclosed;
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The right to request deletion of certain personal information;
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The right to correct inaccurate personal information;
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The right to opt out of certain sales or sharing of personal information;
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The right to limit certain uses or disclosures of sensitive personal information;
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The right not to receive discriminatory treatment for exercising applicable privacy rights.
The CCPA does not apply to every business. Applicability depends on statutory requirements and exemptions.
If the CCPA applies to MatrixGearco and you are eligible to exercise a CCPA right, you may contact us at:
We will process qualifying requests according to applicable law.
15. Sale or Sharing of Personal Information
MatrixGearco does not intentionally sell customers' personal information for monetary consideration.
However, certain advertising, analytics, or similar technologies may constitute "sharing" or another regulated disclosure under certain privacy laws depending on how they operate.
Because the legal definition of "sale" or "sharing" varies by law, we do not make a blanket statement that every use of advertising or analytics technology is legally outside those definitions.
Where a law requires an applicable opt-out mechanism, we will provide the mechanism required by that law.
16. Children's Privacy
Our website is not directed to children under the age required by applicable law to provide independent consent.
We do not knowingly request or intentionally collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, contact us at:
We will review the situation and take appropriate action as required by applicable law.
17. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, applications, payment providers, social media platforms, advertising services, or other services.
We are not responsible for the privacy practices of independent third parties.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
18. Marketing Communications
If you subscribe to promotional communications, we may use your email address to send information about products, promotions, offers, or other MatrixGearco updates where permitted by applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Transactional communications related to your purchases, account, security, or requested services may continue where permitted or required.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us:
MatrixGearco
Operator: Francisco Inacio
Country of Operation: Brazil
Email: contact@matrixgearco.com
MatrixGearco — Smart Tech. Better Living.